Partner with TransSys
to deliver state of the art experience to your customers and join the customer revolution journey

Customer Experience Management

Welcome to TransSys Customer Experience Solutions

Unify, sync, and augment customer data across the entire customer journey, from awareness to purchase and from support to advocacy.

We are the Oracle Cloud Select Platinum Partner and Oracle Cloud Excellence Implementer for the world’s leading CX solutions which can be accessed entirely over the Internet and there’s no infrastructure to buy, set up, or manage. Just log in and get to work. Our team has extensive functional & technical expertise in both Oracle & Non-Oracle domain as well as wide gamut of industry verticals.

Reach Customer Anywhere, Anytime,

  • Use Campaign management to drive need
  • Understand customer behavior and their preferences and enable buying behavior
  • Know customer’s digital body language to influence the need
Enabler Oracle Marketing Cloud
Oracle Social Cloud (SRM)
Oracle Policy Automation
Case Aldar properties understand customer needs by knowing their digital behavior
  • Capture research behavior and influence through cross channel campaign management
  • Recommend product to drive and increase sales
  • Capture Customer preference from Implicit and explicit behavior
  • Social listening and engagement (Gather market status and competitor’s activity from Social Media)
  • Service Request to Dispatch
  • Knowledge Gap to Solution
Enabler Oracle Social Cloud (SRM)
Oracle Marketing Cloud
TransSys CDM Solutions
Case Equity improved their one-to-one customer engagement using seamless social listening and monitoring
Enhanced value based segmentation by Kenya Airways by consolidated & unified Customer profile
  • Personalized marketing campaign
  • Propose product recommendations to customer
  • Reinforced marketing & sales campaigns
Enabler Oracle Marketing Cloud
Oracle Sales Cloud
Case TransSys empowered Ali Bin Ali Group’s marketing by delivering relevant and engaging experiences with their customers
Caparolincreased their revenue usingcompressive Sales ecosystem with ability to measure sales performance
  • Engage with customer more often to close the deal
  • Multichannel sales solution
  • Monitor & improve sales team performance
  • Provide customized dynamic sales Quote in minutes
Enabler Oracle Sales Cloud
Oracle CPQ Cloud
Case Dynamic quote generation with multiple price structure in real-time for African telecom - Expresso.
Jabal Omar enhanced their property booking or leasing with TransSys built property solution.
  • Seamless fulfillment management
  • Transparent delivery solution to improve customer experience and loyalty
  • Cross Sell / Up Sell solution to increase customer wallet share
Enabler Oracle Service Cloud
Oracle Marketing Cloud
Oracle Sales Cloud
eCommerce Cloud
Case Equity bank maximized its service offering to customer with dynamic, personalized and omni channel campaigns.
Dubai Maritime City transformed their customer service with digital automation and web based interactions.
  • Know your customer with their product holding details
  • Provide seamless service experience through Live Chat / Web / Phone / Social media
  • Enable user interactive answers for Customer Queries through web
Enabler Oracle Service Cloud
Oracle Engagement Cloud
Oracle policy automation cloud
Case Kenya Airways has fastened their service response to keep their customers delighted
  • Enable omni channel platform to get customer queries
  • Send proactive Notification to customer about Service request status in real time
  • Align and maintain your service team based on their skill and product specialization for managing customer’s service requests effectively
Enabler Oracle Service Cloud
Oracle Field Service Cloud
Oracle Policy Automation
Case Aldar properties provides real time service updates to customers in a proactive manner
  • Know about your customer interests through frequent engagement and social interaction
  • Cross Sell / Up Sell based on current product experience using Survey (Smart Sense)
  • Enable loyalty to increase stickiness
Enabler Oracle Service Cloud
Oracle Marketing Cloud
Oracle Social Cloud
Oracle Loyalty cloud
Case KRA engages with their customer using consistent social messaging and intuitive social listening capabilities

Solution Extensions

CDM

TransSys Customer Data Management System (CDM)

TransSys CDM solutions offer exceptional customer data management capabilities on a subscription based SaaS platform. CDM cloud is simple, quick, and scalable and can be used by organizations across the industry for consolidating account and contact data from multiple sources. The CDM also verifies addresses, resolves duplication issues and ensures that the ‘best version’ customer profile can be trusted.

  • Enables data driven decisions.
  • Increases effectiveness of marketing campaign
  • Generates 360o view of customer data.
  • Improves sales by enabling sales with right accounts.

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TransSys Property Management System (iDeal)

iDeal is a cloud based property management extension for Oracle Sales Cloud. It is built over the Oracle Sales Cloud to offer specialized application that can maintain property information and also manages lease and property sales process in the Sales Cloud. The solution is tightly integrated with the ERP system (EBS / Fusion ERP) to manage financial processes. It always integrates with the Sales Cloud to provide customer, opportunity and property information to manage the sales process effectively. iDeal eradicates the need for multiple applications for leasing and property sales information and enables the organization with 360* view of information.

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CDM