Oracle CRM, Oracle Cx, Customer Data Management, Oracle Property Management, iDeal

Customer Experience Management

Welcome to TransSys Customer Experience Solutions

Unify, sync, and augment customer data across the entire customer journey, from awareness to purchase and from support to advocacy.

We are the Oracle Cloud Select Platinum Partner and Oracle Cloud Excellence Implementer for the world’s leading CX solutions which can be accessed entirely over the Internet and there’s no infrastructure to buy, set up, or manage. Just log in and get to work. Our team has extensive functional & technical expertise in both Oracle & Non-Oracle domain as well as wide gamut of industry verticals.

Reach Customer Anywhere, Anytime,

Need Phase

Use Campaign management to drive need
Understand customer behavior and their preferences and enable buying behavior
Know customer’s digital body language to influence the need

Enabler	Oracle Marketing Cloud Oracle Social Cloud (SRM) Oracle Policy Automation
Case	Aldar properties understand customer needs by knowing their digital behavior

Research Phase

Capture research behavior and influence through cross channel campaign management
Recommend product to drive and increase sales
Capture Customer preference from Implicit and explicit behavior
Social listening and engagement (Gather market status and competitor’s activity from Social Media)
Service Request to Dispatch
Knowledge Gap to Solution

Enabler

Oracle Social Cloud (SRM)
Oracle Marketing Cloud
TransSys CDM Solutions

Case

Equity improved their one-to-one customer engagement using seamless social listening and monitoring.

Enhanced value based segmentation by Kenya Airways by consolidated & unified Customer profile.

Select Phase

Personalized marketing campaign
Propose product recommendations to customer
Reinforced marketing & sales campaigns

Enabler

Oracle Marketing Cloud
Oracle Sales Cloud

Case

TransSys empowered Ali Bin Ali Group’s marketing by delivering relevant and engaging experiences with their customers.

Caparol increased their revenue using a sales ecosystem with the ability to measure their sales performance.

Purchase Phase

Engage with customer more often to close the deal
Multichannel sales solution
Monitor & improve sales team performance
Provide customized dynamic sales Quote in minutes

Enabler

Oracle Sales Cloud
Oracle CPQ Cloud

Case

Dynamic quote generation with multiple price structure in real-time for African telecom - Expresso.

Jabal Omar enhanced their property booking or leasing with TransSys built property solution.

Receive Phase

Seamless fulfillment management
Transparent delivery solution to improve customer experience and loyalty
Cross Sell / Up Sell solution to increase customer wallet share

Enabler

Oracle Service Cloud
Oracle Marketing Cloud
Oracle Sales Cloud
eCommerce Cloud

Case

Equity bank maximized its service offering to customer with dynamic, personalized and omni channel campaigns.

Dubai Maritime City transformed their customer service with digital automation and web based interactions.

Use Phase

Know your customer with their product holding details
Provide seamless service experience through Live Chat / Web / Phone / Social media
Enable user interactive answers for Customer Queries through web

Enabler	Oracle Service Cloud Oracle Engagement Cloud Oracle policy automation cloud
Case	Kenya Airways has fastened their service response to keep their customers delighted

Maintain Phase

Enable omni channel platform to get customer queries
Send proactive Notification to customer about Service request status in real time
Align and maintain your service team based on their skill and product specialization for managing customer’s service requests effectively

Enabler	Oracle Service Cloud Oracle Field Service Cloud Oracle Policy Automation
Case	Aldar properties provides real time service updates to customers in a proactive manner

Recommend Phase

Know about your customer interests through frequent engagement and social interaction
Cross Sell / Up Sell based on current product experience using Survey (Smart Sense)
Enable loyalty to increase stickiness

Enabler	Oracle Service Cloud Oracle Marketing Cloud Oracle Social Cloud Oracle Loyalty cloud
Case	KRA engages with their customer using consistent social messaging and intuitive social listening capabilities

Solution Extensions

TransSys Customer Data Management System (CDM)

TransSys CDM solutions offer exceptional customer data management capabilities on a subscription based SaaS platform. CDM cloud is simple, quick, and scalable and can be used by organizations across the industry for consolidating account and contact data from multiple sources. The CDM also verifies addresses, resolves duplication issues and ensures that the ‘best version’ customer profile can be trusted.

Enables data driven decisions.
Increases effectiveness of marketing campaign
Generates 360^o view of customer data.
Improves sales by enabling sales with right accounts.

TransSys Property Management System (iDeal)

iDeal is a cloud based property management extension for Oracle Sales Cloud. It is built over the Oracle Sales Cloud to offer specialized application that can maintain property information and also manages lease and property sales process in the Sales Cloud. The solution is tightly integrated with the ERP system (EBS / Fusion ERP) to manage financial processes. It always integrates with the Sales Cloud to provide customer, opportunity and property information to manage the sales process effectively. iDeal eradicates the need for multiple applications for leasing and property sales information and enables the organization with 360* view of information.